Yes we absolutely do! We love to make custom ideas come to life- if it is a version of what we already do or something completely different we love a challenge!
This option can be discussed by getting in touch via email: hello@beelinedesign.com.au
Frequently Asked Questions
Find Answers To All Your Questions
FAQs
Do you do custom furniture?
What are my payment options?
Online orders can be made via Credit Card through our secure payment platorm powered by Stripe.
For furniture items we also offer the option of split payment with 50% deposit upfront and remainder due upon completion. This option can be discussed by getting in touch via email: hello@beelinedesign.com.au
Where is your furniture made?
All of our pieces are made to order by us in our Melbourne workshop using sustainably sourced timbers and materials from local suppliers.
We welcome visitors to our workshop on an appointment basis so if you would like to see what we do please email: hello@beelinedesign.com.au
Do you have a showroom I can visit?
Yes we do! We have a showroom attached to our workshop where clients can view a selection of our furniture as well as a wide range of the materials and finishes.
Our workshop & showroom is located at 58 Lipton Drive Thomastown 3074 and we offer appointments Mon-Sat with some availability for after hours viewing.
We welcome visitors to our showroom on an appointment basis, to make one please email: hello@beelinedesign.com.au
What is your returns policy?
You can read about our policy here: https://www.beelinefurnituredesign.com.au/policies/refund-policy
If you have any questions please feel free to email: hello@beelinedesign.com.au
What warranty do you offer?
Beeline Design warrants all furniture goods, except for fragile items (glass & mirrors), from manufacturing defects that is, material and workmanship for a 3 year period. Whilst we have a warranty on most of our products, it does not cover normal wear and tear, outdoor use, damage arising from abnormal use, improperly maintained or modified goods. Please refer to our Care & Maintenance guide for surface care information. Any claims after 7 days will be treated as warranty claims and delivery/pickup charges will apply.
Products will be repaired or replaced, depending on product circumstances and it is solely at our discretion.
If you have any questions please feel free to email: hello@beelinedesign.com.au
What are my delivery options?
For delivery in Australia we have a calculator on our checkout page to give pricing information. The charge covers a single delivery at ground level, easy access during normal weekday delivery hours.
Homewares and smaller furniture items will be boxed and sent via Toll. Larger items will be sent via a furniture freighter. If assembly and rubbish removal is required please email us for a quote.
We also offer local pick up from our Thomastown workshop.
If you have any questions please feel free to email: hello@beelinedesign.com.au
Are there any care instructions for you furniture?
You can read about our care and maintenance instructions here:
https://www.beelinefurnituredesign.com.au/pages/care-maintenance
If you have any questions please feel free to email: hello@beelinedesign.com.au
How do I place an order?
Items can be added to your cart whenever you see the add to cart icon. When you are ready to place your order, click on the shopping bag icon in the top right hand corner of your screen and follow the prompts to checkout.
How long will my order take to make?
If you have ordered a homewares item it will be shipped out in 1-2 business days. If you have ordered a furniture item the lead time may vary throughout the year. All of our pieces are made to order in our Melbourne workshop, starting lead time is usually 4-6 weeks but some items can take up to 10-12 weeks. Once order confirmation is received we will update you with current lead times otherwise feel free to email: hello@beelinedesign.com.au to find out current lead times prior to checking out.
FAQs
Do you do custom furniture?
Yes we absolutely do! We love to make custom ideas come to life- if it is a version of what we already do or something completely different we love a challenge!
This option can be discussed by getting in touch via email: hello@beelinedesign.com.au
What are my payment options?
Online orders can be made via Credit Card through our secure payment platorm powered by Stripe.
For furniture items we also offer the option of split payment with 50% deposit upfront and remainder due upon completion. This option can be discussed by getting in touch via email: hello@beelinedesign.com.au
Where is your furniture made?
All of our pieces are made to order by us in our Melbourne workshop using sustainably sourced timbers and materials from local suppliers.
We welcome visitors to our workshop on an appointment basis so if you would like to see what we do please email: hello@beelinedesign.com.au
Do you have a showroom I can visit?
Yes we do! We have a showroom attached to our workshop where clients can view a selection of our furniture as well as a wide range of the materials and finishes.
Our workshop & showroom is located at 58 Lipton Drive Thomastown 3074 and we offer appointments Mon-Sat with some availability for after hours viewing.
We welcome visitors to our showroom on an appointment basis, to make one please email: hello@beelinedesign.com.au
What is your returns policy?
You can read about our policy here: https://www.beelinefurnituredesign.com.au/policies/refund-policy
If you have any questions please feel free to email: hello@beelinedesign.com.au
What warranty do you offer?
Beeline Design warrants all furniture goods, except for fragile items (glass & mirrors), from manufacturing defects that is, material and workmanship for a 3 year period. Whilst we have a warranty on most of our products, it does not cover normal wear and tear, outdoor use, damage arising from abnormal use, improperly maintained or modified goods. Please refer to our Care & Maintenance guide for surface care information. Any claims after 7 days will be treated as warranty claims and delivery/pickup charges will apply.
Products will be repaired or replaced, depending on product circumstances and it is solely at our discretion.
If you have any questions please feel free to email: hello@beelinedesign.com.au
What are my delivery options?
For delivery in Australia we have a calculator on our checkout page to give pricing information. The charge covers a single delivery at ground level, easy access during normal weekday delivery hours.
Homewares and smaller furniture items will be boxed and sent via Toll. Larger items will be sent via a furniture freighter. If assembly and rubbish removal is required please email us for a quote.
We also offer local pick up from our Thomastown workshop.
If you have any questions please feel free to email: hello@beelinedesign.com.au
Are there any care instructions for you furniture?
You can read about our care and maintenance instructions here:
https://www.beelinefurnituredesign.com.au/pages/care-maintenance
If you have any questions please feel free to email: hello@beelinedesign.com.au
How do I place an order?
Items can be added to your cart whenever you see the add to cart icon. When you are ready to place your order, click on the shopping bag icon in the top right hand corner of your screen and follow the prompts to checkout.
How long will my order take to make?
If you have ordered a homewares item it will be shipped out in 1-2 business days. If you have ordered a furniture item the lead time may vary throughout the year. All of our pieces are made to order in our Melbourne workshop, starting lead time is usually 4-6 weeks but some items can take up to 10-12 weeks. Once order confirmation is received we will update you with current lead times otherwise feel free to email: hello@beelinedesign.com.au to find out current lead times prior to checking out.
